Things people ask before they order.
Can't find an answer? Send us a message — we usually reply within one business day.
Orders & Pricing
Is this a subscription?
No. Every plan is a one-time purchase. You pay once, we deliver, you own everything.
Which payment methods do you accept?
Visa and Mastercard, processed securely by Authorize.Net. We do not store your card details on our servers.
Can I upgrade my plan after ordering?
Yes — just message us in the order chat and we'll send a top-up link for the difference.
Do you offer custom quotes?
For unusual scopes (multi-contract systems, custom audits, ongoing engagements) we send fixed-price custom quotes. Use the contact page.
Process
How long does an order take?
From 2 business days for the Starter plan to 14 business days for Enterprise. Each plan lists its delivery time.
Where do I submit my brief?
After payment you're sent to your order page. Fill in project details, chain, tokenomics, and any custom requirements.
Can I chat with my engineer?
Yes — every order page has a built-in live chat between you and our engineering team.
Audit & Security
What tools do you audit with?
Slither and Mythril on every plan. Echidna fuzz-testing on Standard and above. Manual review on Pro and Enterprise.
Do you provide a re-audit after fixes?
Yes — included on Standard, Pro, and Enterprise plans.
Is the audit report shareable?
Yes. Branded PDF you can send to investors, exchanges, or community.
Refunds & Support
Refund policy?
30-day money-back guarantee. Full refund to the original payment method, no questions asked.
How do I request a refund?
Email support@chaincontractlab.com or message us from your order page.
Do you offer post-launch support?
Enterprise includes 30 days of priority post-launch support. Other plans include responses to questions for 14 days after handover.